16kWh Single Phase Hybrid Inverter – VOC: 48V CT & WiFi

1. Shipping:

1.1 Shipping Locations: We currently offer shipping within South Africa only. We do not provide international shipping at this time.

1.2 Processing Time: Once your order has been successfully placed and payment has been confirmed, we will process and dispatch your order within 1 business day. Please note that orders are not processed on weekends or public holidays.

1.3 Shipping Methods: We utilize reputable courier services to deliver your orders safely and efficiently. The shipping method will depend on the size, weight, and delivery location of your package. Standard shipping typically takes between 1 to 7 business days for delivery.

1.4 Shipping Fees: Shipping fees will be calculated based on the weight, size, and delivery location of your order. The applicable shipping fees will be displayed during the checkout process before you confirm your purchase.

1.5 Order Tracking: Once your order has been shipped, we will provide you with a tracking number and instructions to track your package online. You can use this information to monitor the status and estimated delivery date of your order.

1.6 Delivery Issues: In the event of any delivery issues, such as non-delivery, delayed delivery, or damaged goods, please contact our customer support team immediately at info@skysolarprojects.co.za. We will work diligently to resolve the issue and ensure your satisfaction.

2. Returns:

2.1 Return Eligibility: We accept returns for most products within 7 days from the date of delivery, subject to the following conditions:

• The product must be unused, undamaged, and in its original packaging.
• The product must be accompanied by the original receipt or proof of purchase.
• Certain products, such as personalized or custom-made items, may not be eligible for return unless they are defective or damaged.

2.2 Return Process: To initiate a return, please contact our customer support team at info@skysolarprojects.co.za. Provide your order details, reason for the return, and any supporting evidence (such as photos in the case of damaged goods). Our team will guide you through the return process and provide you with further instructions.

2.3 Return Shipping: Unless the return is due to our error or a defective/damaged product, the customer is responsible for the return shipping costs. We recommend using a reliable shipping method with tracking and insurance to ensure the safe return of the product. The original shipping charges are non-refundable.

2.4 Refunds: Upon receipt and inspection of the returned product, we will process your refund within [insert number] business days. The refund will be issued to the original payment method used for the purchase. Please note that the time taken for the refund to reflect in your account may vary depending on your financial institution.

2.5 Non-Returnable Items: The following items are generally non-returnable:

• Consumable products (e.g., batteries, liquids)
• Personal hygiene products (e.g., earphones, intimate wear)
• Products without their original packaging or missing accessories
• Custom-made or personalized items (unless defective or damaged)

3. Contact Us:

If you have any questions or concerns regarding our shipping and returns policy, please contact our customer support team via email at info@skysolarprojects.co.za. We strive to provide timely and helpful assistance to ensure your satisfaction.1